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Website Help Chatbot
A help chat on your website that answers from your own FAQ and documents, and shows where the answer came from. When it cannot find an answer, it says so and shows your contact link.
Sound familiar?
- Visitors keep asking the same questions: prices, delivery, opening hours, refunds.
- You answer them one by one, or they leave without asking.
- You want answers to come from your own pages, not a made-up reply.
How we tested it
These pictures are from a real run of the chatbot, answering from the Sepxo Labs FAQ.
What this shows
- Do I need to know how to code?
- Answered from the FAQ
- Source shown
What this shows
- Can you build me a Shopify store?
- No match in the FAQ
- Email us handoff
What this shows
- One-line script embed
- Who sees my data?
- Key stays on your server
What this shows
- Can I get a refund?
- AI answers use your own key
- Source still shown
A 17-second recording of the same chatbot, answering from this site's FAQ, is on the homepage demo.
What you get
- A chat button on your site, added with a short embed (plain HTML, or a custom-code slot on WordPress, Shopify, Webflow or Wix)
- Answers taken only from the documents you give us, with the source shown
- An "I couldn't find that" reply plus your contact link, instead of a made-up answer
- Your brand colours on Standard and Premium
- A small server that you run on your own hosting or VPS. We set it up with you
What You Need to Run This Tool
- A website you can add a short embed to, and a computer or VPS you control — we don't host it for you
- Your FAQ or help documents (pages, files, or a mix)
- A contact link for questions the chat cannot answer
- Optional: your own API key if you want AI-written answers. The key stays on your server, and you pay the provider for usage
How it works
The chat looks through the documents you provided and replies with a matching passage and its source. If nothing matches, it says it could not find the answer and shows your email or Telegram link. Optional AI-written answers, if you turn them on, are told to use only those passages. Accuracy still depends on your documents. Keep them up to date, and some questions will still need you.
What it does not do
It will not answer everything. It does not invent facts when the documents are silent. We don't host it for you after handover. It is not a full customer-service desk, and it is not a general AI assistant for your business.
Packages
Booked on Fiverr. Delivery and document limits are as listed below.
Basic
$50 USD
Chat on one site, answering from a small FAQ (up to 5 pages or files). Embed code and a setup guide. Delivered in 3 days.
Standard
$150 USD
Up to 20 files, your brand colours, optional email capture when there is no answer, and a written handover. Delivered in 5 days.
Premium
$300 USD
Up to 50 files, email and Telegram handoff, a simple conversation log, and a 14-day fix window after delivery. Delivered in 7 days.